Store Policy

1. Introduction

Welcome to LimitlessNutrition! Our mission is to provide you with the highest quality nutrition products and exceptional customer service. This policy outlines our commitment to you and ensures your experience with us is seamless and satisfactory.

2. Customer Support

Contact Information:

Response Time:

  • Emails: Within 24 hours

  • Live Chat: Within 24 hours

3. Orders and Shipping

Order Processing:

  • Orders are processed within 1-2 business days.

  • Pre-orders will be shipped as per the estimated shipping date provided at the time of order.

Shipping:

  • Standard shipping within The Netherlands typically takes 1-5 business days.

  • Expedited shipping options are available at checkout.

  • Free standard shipping on orders over €100,-.

Tracking:

  • You will receive a tracking number via email once your order has shipped.

4. Returns and Refunds

Eligibility:

  • Returns are accepted within 30 days of purchase.

  • Products must be unopened, in original packaging, and in resalable condition.

Process:

  • Contact customer support to initiate a return.

  • A return authorization and shipping label will be provided.

  • Refunds are processed within 7-10 business days of receiving the returned product.

Non-Returnable Items:

  • Products marked as final sale.

  • Gift cards.

5. Product Quality and Safety

Quality Assurance:

  • All products are manufactured in FDA-registered facilities.

  • We adhere to strict quality control standards to ensure product safety and efficacy.

Recalls:

  • In the rare event of a product recall, we will notify customers immediately and provide instructions for returning or disposing of the affected product.

6. Privacy and Security

Data Protection:

  • Your personal information is secure with us. We use advanced encryption and security protocols to protect your data.

Privacy Policy:

  • For detailed information on how we collect, use, and protect your information, please refer to our Privacy Policy available on our website.

7. Customer Satisfaction Guarantee

Satisfaction Commitment:

  • Your satisfaction is our top priority. If you are not completely satisfied with your purchase, please contact us, and we will do our best to resolve the issue.

8. Feedback and Improvement

Customer Feedback:

  • We value your feedback and use it to continuously improve our products and services.
  • Please share your thoughts with us via email or our website feedback form.

9. Updates to Policy

Policy Changes:

  • This policy may be updated from time to time. Any changes will be posted on our website, and significant updates will be communicated via email.

 

Thank you for choosing LimitlessNutrition. We are committed to providing you with the best products and customer service. If you have any questions or need assistance, please don't hesitate to reach out to our customer care team.

Limitless Nutrition Shipping Policy

Thank you for shopping with Limitless Nutrition! We are committed to providing you with the best possible shipping experience. Please read our shipping policy carefully to understand our shipping practices and procedures.

Shipping Methods and Carriers

We use DHL as our primary carrier to ensure reliable and timely delivery of your orders. All shipments are tracked and insured for your convenience and peace of mind.

Shipping Rates and Delivery Estimates

  • Standard Shipping (1-5 Business Days): We offer flat-rate shipping for all orders within The Netherlands, Belgium and Germany. Shipping charges will be calculated at checkout based on your order size and delivery location.
  • Free Shipping: We offer free standard shipping on orders over €100,-, within The Netherlands, Belgium and Germany.

Order Processing Time

  • Orders are processed and shipped on business days (Monday through Friday, excluding holidays).
  • Please allow 1-2 business days for order processing before your shipment is dispatched.
  • You will receive a confirmation email with tracking information once your order has shipped.

Delivery Time

  • Delivery times are estimated between 1-5 business days after dispatch, depending on your location.
  • Please note that delivery times are estimates and not guaranteed. Factors such as weather conditions, carrier delays, and other unforeseen circumstances may affect delivery times.

Shipping Restrictions

  • We currently ship only within The Netherlands, Belgium and Germany. 
  • We do not ship to P.O. boxes or APO/FPO addresses.

Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your shipment on the DHL website using the provided tracking number.

Damaged or Lost Packages

  • If your package arrives damaged, please contact our customer support team within 48 hours of receiving your order. Provide your order number, tracking information, and photos of the damaged package.
  • If your package is lost in transit, please contact us immediately. We will work with DHL to locate your package or arrange for a replacement.

Returns and Exchanges

  • For information on returns and exchanges, please refer to our [Return Policy](link to return policy).

Customer Support

If you have any questions or need assistance with your order, please contact our customer support team:

Thank you for choosing Limitless Nutrition. We appreciate your business and look forward to serving you!